FAQ

Frequently Asked Questions (FAQ)

1. How long does it take to reply to an estimate?

We typically return an emailed estimate within one business day. On special occasions let us know by phone and we will return your estimate within one hour.

2.  What is your turnaround time?

It is normally around 10 business days. On special occasions, we do our best to meet our customer’s requirements. Let us know your situation and we try our best in serving you.

3. How long is the warranty?

We cover our channel letter signs for 3 years from the shipping date.

4. How do you pack the letters for shipping?

For shipping across Canada, we use corrugated cardboard boxes. For shipping to the USA, we use enclosed crates (wooden boxes).

5. Which documents do you send with letters?

We will provide an electrical diagram and installation pattern for each project.

6. Where is your facility located?

We are located in Toronto, Ontario, Canada.

7. Could you produce letters with customized colors?

Yes, we have raw materials in stock and can paint it as is required for an extra charge.

8. Which materials do you use on your signs?

We use an aluminum profile for return (side) and trim cap. Aluminum composite for backs, white diffuser polycarbonate for the face.

9. How can I get a fast channel letter quotation?

Simply click on the QUOTE tab, upload artwork, fill and submit the form. We will usually contact you via phone or email with a full quote.

10. How do I cancel an order?

Once a custom sign is in production, cancellation is usually impossible.

11. Do you deal with building codes and permit?

Yes, our sign will be permitted and will meet code requirements at the time of installation.